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Private Support

Computer support services for individuals

Our services have been designed towards computer support addressed for individuals.

We are considered as a reference for those who reside near our headquarters in Seregno – about 30 km from Milan, but also for those who live elsewhere, whom you can count on, if you need to receive a 360-degree computer assistance. The computer support services that we offer are very wide and concern software and hardware problems on PCs and notebooks.

If you have a problem with your PC, we can help youto get out of it. Simply give us a call and you can rely on the professionalism of our IT consultants.

Furthermore we offer computer support services in your own home and by remote assistance to better meet the needs of customers.

Hereunder you find the tables that describe our IT support services dedicated to individuals, and the relevant prices.

Alternatively, please visit the page onIT support services for companies,if you are not an individual.

PC assistance - Types of IT support services and relevant prices

RESTORE YOUR COMPUTER AND NOTEBOOK

Price

BASIC service
It includes the restoration of:
• operating system
• device drivers
• free utility program (for example, Acrobat, FreeZip, Flash Player)
• free antivirus.

75.00 €

FULL service
It includes the reinstallation of:
• operating system
• device drivers
• updates
• antivirus
• all customer's property programs.

90.00 €

PC COUPON

Price

It includes the following activities:
• updates
• cleaning and registry optimizer
• Scandisk and Defrag
• internal cleaning
• overall control

50.00 €

HARDWARE SERVICE

Price

Installation and configuration of a new hardware/devices

from 25.00 €

MAINTENANCE

Price

BACKUP AND RESTORE
Post-backup, documents, pictures, videos, favourites, internet, application data, etc.
N.B.: Above 100 GB of data to be saved and restored the rate will be customized.

from 50.00 €

VIRUS REMOVAL
Removal of any kind of virus, malware, dialer, spyware, etc.

from 40.00 €

DATA RECOVERY

Price

We intervene with the aid of specific software (when disk conditions allow it) to recover lost data

from 150.00 €

Computer support in your own home

We offer computer support in your own home: Simply give us a call and one of our computer consultants will evaluate the problem and make an appointment to attend your home.

HOME HOURLY RATE

Hourly Rate

39.00 €

N.B.: To customers who live within 10 Km from our office we don’t charge the travel price (€ 20.00).

Computer support from remote assistance

Some interventions can be performed through a computer support from remote assistance.
This means that we connect from our office to your computer, without the need of moving for us or for you. In this way we can reduce time and costs for the intervention.

A computer support from remote assistance requires the installation of a specific software from remote desktop on your computer that you can download by clicking on this link:download the software for a computer support from remote assistance.

Remote Assistance Procedure:

1. Call us to explain the problem and one of our technicians will assess its seriousness and thechance of being resolved remotely;
2. We will show you how you can proceed to pay the ticket assistance;
3. Download and install the specific software from remote desktop;
4. Start the software and contact us again to communicate the connection code;
5. After the connection your computer will be under the control of our technician who will proceed to resolve the problem.

Computer support from remote assistance

(maximum 60 minutes)

ONE-OFF COST

25.00 €

If you have a problem with your PC, do not hesitate to contact us, will be glad to solve it!

  Click to listen highlighted text! Computer support services for individuals Our services have been designed towards computer support addressed for individuals. We are considered as a reference for those who reside near our headquarters in Seregno – about 30 km from Milan, but also for those who live elsewhere, whom you can count on, if you need to receive a 360-degree computer assistance. The computer support services that we offer are very wide and concern software and hardware problems on PCs and notebooks. If you have a problem with your PC, we can help youto get out of it. Simply give us a call and you can rely on the professionalism of our IT consultants. Furthermore we offer computer support services in your own home and by remote assistance to better meet the needs of customers. Hereunder you find the tables that describe our IT support services dedicated to individuals, and the relevant prices. Alternatively, please visit the page onIT support services for companies,if you are not an individual. PC assistance - Types of IT support services and relevant prices RESTORE YOUR COMPUTER AND NOTEBOOK Price BASIC service It includes the restoration of: • operating system • device drivers • free utility program (for example, Acrobat, FreeZip, Flash Player) • free antivirus. 75.00 € FULL service It includes the reinstallation of: • operating system • device drivers • updates • antivirus • all customers property programs. 90.00 € PC COUPON Price It includes the following activities: • updates • cleaning and registry optimizer • Scandisk and Defrag • internal cleaning • overall control 50.00 € HARDWARE SERVICE Price Installation and configuration of a new hardware/devices from 25.00 € MAINTENANCE Price BACKUP AND RESTORE Post-backup, documents, pictures, videos, favourites, internet, application data, etc. N.B.: Above 100 GB of data to be saved and restored the rate will be customized. from 50.00 € VIRUS REMOVAL Removal of any kind of virus, malware, dialer, spyware, etc. from 40.00 € DATA RECOVERY Price We intervene with the aid of specific software (when disk conditions allow it) to recover lost data from 150.00 € Computer support in your own home We offer computer support in your own home: Simply give us a call and one of our computer consultants will evaluate the problem and make an appointment to attend your home. HOME HOURLY RATE Hourly Rate 39.00 € N.B.: To customers who live within 10 Km from our office we don’t charge the travel price (€ 20.00). Computer support from remote assistance Some interventions can be performed through a computer support from remote assistance. This means that we connect from our office to your computer, without the need of moving for us or for you. In this way we can reduce time and costs for the intervention. A computer support from remote assistance requires the installation of a specific software from remote desktop on your computer that you can download by clicking on this link:download the software for a computer support from remote assistance. Remote Assistance Procedure: 1. Call us to explain the problem and one of our technicians will assess its seriousness and thechance of being resolved remotely; 2. We will show you how you can proceed to pay the ticket assistance; 3. Download and install the specific software from remote desktop; 4. Start the software and contact us again to communicate the connection code; 5. After the connection your computer will be under the control of our technician who will proceed to resolve the problem. Computer support from remote assistance (maximum 60 minutes) ONE-OFF COST 25.00 € If you have a problem with your PC, do not hesitate to contact us, will be glad to solve it! Powered By GSpeech

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